PRACTICE POLICIeS & Frequently Asked Questions

GBH provides outpatient mental health services for individuals ages 13 and up.

We take a holistic approach to treatment, which means we consider all aspects of a person's life when developing a treatment plan. We believe in the importance of collaboration and work closely with our patients to develop personalized treatment plans that meet their unique needs and goals.

At this time, we are contracted with Aetna, Anthem, BCBS, Carelon Behavioral Health, Cigna, Humana, Optum, and Quest Behavioral Health. Please reach out to GBH if you do not see your plan listed here as this list may change based on the credentialing process. Please know that we DO NOT accept Medicaid or Medicare at this time. Self-pay options are available.

We require at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a fee of $150 at the discretion of the provider. "No shows" will be billed a fee of $150 without exception. 

Text messaging is the best way to reach us as we are often busy seeing patients and unable to answer the phone. Messages are checked daily during normal business hours. Messages left outside of normal hours of operation will be picked up the next business day. Please be proactive with refill requests - we do not check messages or prescribe refills on the weekends.

There are several reasons why we may eventually end our professional relationship. You may decide you would rather work with a different provider, or we may reach the conclusion you would be better served working with someone else. Ongoing failure to pay for treatment, attend appointments, or communicate with providers in a respectful and timely manner can also result in discharge from the practice. In these instances, to ensure you have continued access to care, we will make every reasonable effort to discuss with you the reasons for your discharge and to provide you with a list of other qualified providers.